Get Your Rugs Delivered to Your Doorstep!

At Rugsta, we offer free shipping on all orders over $300. We aim to process and ship all orders within 2-5 business days, depending on availability and customization. Standard shipping typically takes 5-7 business days for local deliveries and up to 14 business days for international orders.

For international shipments, shipping times may vary based on location and customs processing.

Delivery options include:

If you have any questions about your order status, please don’t hesitate to reach out to our customer service team!

Your Satisfaction is Our Priority

We want you to love your Rugsta purchase, but we understand that sometimes things don’t work out. Here’s what you need to know about our return and exchange policy:

Non-Custom Rugs: If for any reason you’re not satisfied with your purchase, you can return any non-custom rug within 7 days for a full refund.

Custom Rugs: All custom-made rugs are final sale and cannot be returned or exchanged. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 48 hours of receiving your order for an exchange.

Please refer to our Return & Exchange Policy page for further details

Keep Your Rug Looking Fresh

Taking proper care of your custom tufted rug will ensure it stays vibrant and beautiful for years to come. Here are some easy-to-follow tips:

By following these simple care tips, your rug will continue to add beauty and comfort to your home for years to come!

• Unroll your rug within 24–48 hours of delivery and allow it to settle flat.
• Spot clean spills or stains immediately with a damp cloth and mild soap — avoid harsh chemicals or machine washing.
• Vacuum regularly using low suction (without a rotating brush) to maintain the texture.
• Keep your rug out of direct sunlight to prevent fading.
• Use the original Rugsta roll for safe storage or moving, and store in a cool, dry place.

1. What materials are used in your custom rugs?

All our custom rugs are made with 100% high-quality wool yarn. The backing material is durable, and the adhesive used ensures that each rug is crafted to perfection.

2. How long does it take to make a custom rug?

The production time for a custom rug is typically between 5-10 business days, depending on the complexity of the design and current order volume. We will notify you once your rug is ready for shipment.

3. Can I return or exchange a custom rug?

Custom rugs are final sale, meaning they cannot be returned or exchanged. However, if there is an issue with the rug (e.g., damage during shipping), please contact us within 48 hours, and we will assist you in resolving the issue.

4. Do you offer free shipping?

Yes, we offer free shipping for orders over $300 within the Country . For international orders, shipping costs will be calculated at checkout based on the destination.

5. Can I order a rug in any size?

Yes, we can create custom-sized rugs based on your specifications. During the customization process, you will have the option to select your desired size and shape.

6. What is the best way to clean and maintain my rug?

We recommend regular vacuuming to keep your rug clean. For spills, blot them immediately with a clean cloth and mild detergent. Professional cleaning is recommended for deep cleaning every 1-2 years, depending on usage.

7. How do I track my rug order?

Once your order is shipped, you will receive an email with tracking information. You can use this to monitor the status of your order in real-time.

8. Can I request a rug sample before purchasing?

Unfortunately, we do not offer samples for our custom rugs. However, you can view different rug designs and colors on our website to get an idea of the style before placing your order.

9. Do you accept international orders?

Yes, we ship internationally. Shipping fees will vary depending on the destination, and customs duties may apply. Please check with your local customs office for more details.

10. How can I contact you if I have any questions or concerns?

You can contact us via our contact page or email us at info@rugsta.com. We aim to respond to all inquiries within 24 hours.

Crafting Custom Rugs with Love and Precision

Rugsta is a unique brand specializing in custom tufted rugs that reflect your personal style. Our team uses high-quality wool yarn and superior craftsmanship to create rugs that add warmth, style, and personality to any space.

Each rug is made to order, ensuring that your rug is as unique as you are. Whether you’re looking for a bold statement piece or a subtle addition to your décor, we’ve got you covered. At Rugsta, we believe in combining luxury, creativity, and durability in every design.

Let us help you craft the rug of your dreams!